If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To return a product, contact our customer service department here :
Once we have received and inspected the returned product, you will receive a confirmation email. We will then inform you if your refund request was approved or rejected and why. If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 15 days.
Late or Missing Refunds (if applicable): If you have not yet received your refund, please check your bank account again first. Then contact your credit card company as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time required before a refund is displayed. If after completing all of these steps, you still have not received your refund, please contact us using our Customer Service Form :
Exchanges (if applicable): We will only replace an item if it is defective or damaged. If you would like to exchange it for the same item, please fill out our customer service form here :
Gifts: If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
Shipping: To return a product, you must send it by mail to: Maiasaura, 93 Avenue de Verdun 93230 Romainville. You will be in charge of shipping costs to return your item.